In a recent press release Virtuali s.a.s. of Italy says it “…… is pleased to announce to have reached an agreementÂ with Cloud9 s.a.s. to handle customer and product support for allÂ their existing products to FSDreamTeam support. This will allow anÂ easier user experience, because the FSDreamTeam support will nowÂ handle reactivation and support for Cloud9 products too.
Starting from November 6th 2009, users will be able to download allÂ the latest versions and patches from the FSDreamTeam web site…”.
“….. The FSDreamTeam forum will have a section dedicated to support Cloud9Â products, and users in need to email support for reactivation orÂ reinstallation question, will be able to email FSDreamTeam for anyÂ questions related to Cloud9 products and orders.
The previous Cloud9 support email address will still be usable, andÂ questions sent to this email will be answered by FSDreamTeam support. Â
However, we suggest start using the FSDreamTeam support address forÂ Cloud9 questions right now, because it might result in faster reply Â
The Cloud9 web site and forum will be active until January 31th, 2010.Â However, starting from today, the Cloud9 forum will not accept new Â
registrations and new posts: if you don’t have an account on theÂ FSDreamTeam forum already, you are welcome to register and post your Â
This agreement will also have the following effect on product releasedÂ by Cloud9:
– Over the next weeks, all Cloud9 installers will be updated to useÂ the same installation routine as FSDreamTeam. This will fix anyÂ possible compatibility issues and remove any requirement on the orderÂ of installation for products released by the two companies which might Â
have existed in the past.
– FSDreamTeam will be able to publish fixes for any issues that mightÂ be found in Cloud9 products, or to improve compatibility with newerÂ Operating Systems.
– Cloud9 has agreed to give FSDreamTeam the rights to use part of theÂ previously released Cloud9 products, to create entirely new versions,
to be sold by FSDreamTeam…”.