Email of the year…. or how NOT to get support! -> FAIL

We just received the following email and i post it here as an example of how not to do things:

Date: Thu, 21 Oct 2010 15:33:04 -0700 (PDT)
From: *** ******** <***_********@***oo.com>
Subject: Error on the forums
To: webmaster@simflight.com
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=”0-1692796537-1287700384=:52477″
–0-1692796537-1287700384=:52477
Content-Type: text/plain; charset=us-ascii

I downloaded the game but it dosen’t show up in FSX. Thanks for your help.


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Jay
Tuesday, October 26, 2010 14:28

Well… I thought it was funny 🙂

ray hughes
Monday, October 25, 2010 23:05

Simon, If your re-read my post you will see I am asking a question over the use of Forums to publish this type of interaction with their clients and discuss why I feel that this is not a good thing to do. I then go on to explain why I feel this way. You clearly think forum members benefit if we do publish these things – as a learning experience. Your right Simon, your qualification is not really relevant in this debate unless you feel it adds weight to your argument – which you clearly do and hence the reference.… Read more »

Simon Evans
Monday, October 25, 2010 16:24

So what you’re suggesting is that it is not in the forum operators interests to make use of such a post to prove to other potential cretinous posters that absence of thought is not sufficient criteria for not posting? Surely then you prove only that there IS such a thing as a dumb question, and vindicate the very points I made. Your admission you share your `dumb` experiences with colleagues is exactly the same, but without the educational merit to others as long as you keep your sniggering private… you would do well to consider your own hypocrisy. `Learning` and… Read more »

ray hughes
Sunday, October 24, 2010 22:28

Sigh – Quote “2: That our right to enjoy visits to FS forums extends to having fun at others expense, when they’re dumb and 3: That the insistence on Lowest Common Denominator level for fora is reaping its inevitable result…” As a website service offering a forum in this case, the responsibility lies with the administrator to act with due diligence and, I would argue, all care and restraint. If say you, as the forum admin, choose to publicly publish a less than comprehensive or offensive question to you, just because you can.. you are essentially violating a standard operating… Read more »

Simon Evans
Saturday, October 23, 2010 01:17

Hmm, I say let this be a lesson to all who think: 1: There’s no such thing as a stupid question 2: That our right to enjoy visits to FS forums extends to having fun at others expense, when they’re dumb and 3: That the insistence on Lowest Common Denominator level for fora is reaping its inevitable result… But on the UP side: IS this the industry finally showing some brass ones and asking the customers to step up to the level required of them..? Christ knows we ask for more and more complexity in the sim and the products,… Read more »